Sample Chalfonte Hotel Guest Survey

Courtesy of eXpert Survey Systems, Inc.

Have you stayed here before?
Yes 70.0%	No 30.0%

If yes, the number of times?

30.0%

How did you discover The Chalfonte?
	15.0% Previous visit		5.0% Other referral
	35.0% Friend/relative		25.0% Internet
	10.0% Newspaper/Magazine		0.0% Other (please secify below)
	10.0% Travel Agent

Other

0.0%

PLEASE RATE THE HOTEL'S STAFF AND SERVICES

HOTEL STAFF
Front Desk.	Very Good 55.0%		Good 45.0%		Fair 0.0%		Poor 0.0%		Very Poor 0.0%
Dining Room..	60.0%		35.0%		0.0%		0.0%		0.0%
Housekeeping.	50.0%		40.0%		0.0%		0.0%		0.0%
Reservations	45.0%		40.0%		10.0%		0.0%		0.0%
Bellhops	30.0%		60.0%		5.0%		5.0%		0.0%
Other	20.0%		35.0%		5.0%		0.0%		5.0%

Please specify Other:

10.0%

Additonal Comments

30.0%

Did any employee make your stay more enjoyable? If yes, what was the employee's name?

30.0%

DINING ROOM
Atmosphere	Very Good 55.0%		Good 45.0%		Fair 0.0%		Poor 0.0%		Very Poor 0.0%
Service	40.0%		55.0%		5.0%		0.0%		0.0%
Children's Dining Room	45.0%		35.0%		10.0%		5.0%		0.0%
Quality of Food	40.0%		50.0%		0.0%		0.0%		5.0%

GUEST ROOMS
Condition of Room	40.0%		50.0%		5.0%		0.0%		0.0%
Condition of Bath(s)	50.0%		40.0%		5.0%		0.0%		0.0%
Housekeeping Service	40.0%		45.0%		5.0%		5.0%		0.0%

Additional Comments

20.0%

PROGRAMS & EVENTS
Quality of Workshops...	Very Good 40.0%		Good 40.0%		Fair 0.0%		Poor 0.0%		Very Poor 5.0%
Quality of Events	50.0%		35.0%		0.0%		0.0%		0.0%

How important are arts, cultural and other programs at the Hotel?
Very Important 25.0%	Important 45.0%	Moderately Important 10.0%	Little Importance 15.0%	No Importance 0.0%

How important are the Children's Dining Room and play area?
Very Important 50.0%	Important 20.0%	Moderately Important 15.0%	Little Importance 5.0%	No Importance 5.0%

If you know of any businesses, organizations, groups, families or individual who would be interested in using The Chalfonte, for workshops, weddings, receptions or reunions, please feel free to provide names and phone numbers and we will be happy to contact them!

5.0%

What are the three most important improvements the hotel should make to make you stay more pleasant?

0.0%

Will you return as a guest to The Chalfonte?
Definitely 40.0%	Probably 35.0%	Uncertain 10.0%	Unlikely 0.0%

Please feel free to use the space below for additional comments that you would like to share with us!

5.0%

May we quote you in our newsletter or on our website?

40.0% Yes

45.0% No

Thank You For Completing This Survey