Sample Chalfonte Hotel Guest Survey
 
Courtesy of eXpert Survey Systems, Inc.

Have you stayed here before?
Yes
70.0%
No
30.0%
  If yes, the number of times? 30.0%
 
How did you discover The Chalfonte?
 
15.0% Previous visit
 
5.0% Other referral
35.0% Friend/relative
 
25.0% Internet
10.0% Newspaper/Magazine
 
0.0% Other (please secify below)
10.0% Travel Agent
 
  Other 0.0%
 
PLEASE RATE THE HOTEL'S STAFF AND SERVICES
 
HOTEL STAFF
Front Desk.
Very Good
55.0%
 
Good
45.0%
 
Fair
0.0%
 
Poor
0.0%
 
Very Poor
0.0%
Dining Room.. 60.0%   35.0%   0.0%   0.0%   0.0%
Housekeeping. 50.0%   40.0%   0.0%   0.0%   0.0%
Reservations 45.0%   40.0%   10.0%   0.0%   0.0%
Bellhops 30.0%   60.0%   5.0%   5.0%   0.0%
Other 20.0%   35.0%   5.0%   0.0%   5.0%
Please specify Other: 10.0%
 
Additonal Comments
30.0%
 
Did any employee make your stay more enjoyable? If yes, what was the employee's name?
30.0%
 
DINING ROOM
Atmosphere
Very Good
55.0%
 
Good
45.0%
 
Fair
0.0%
 
Poor
0.0%
 
Very Poor
0.0%
Service 40.0%   55.0%   5.0%   0.0%   0.0%
Children's Dining Room 45.0%   35.0%   10.0%   5.0%   0.0%
Quality of Food 40.0%   50.0%   0.0%   0.0%   5.0%
 
GUEST ROOMS
Condition of Room
 
40.0%
 
 
50.0%
 
 
5.0%
 
 
0.0%
 
 
0.0%
Condition of Bath(s) 50.0%   40.0%   5.0%   0.0%   0.0%
Housekeeping Service 40.0%   45.0%   5.0%   5.0%   0.0%
 
Additional Comments
20.0%
 
PROGRAMS & EVENTS
Quality of Workshops...
Very Good
40.0%
 
Good
40.0%
 
Fair
0.0%
 
Poor
0.0%
 
Very Poor
5.0%
Quality of Events 50.0%   35.0%   0.0%   0.0%   0.0%
 
How important are arts, cultural and other programs at the Hotel?
Very Important
25.0%
Important
45.0%
Moderately Important
10.0%
Little Importance
15.0%
No Importance
0.0%
 
How important are the Children's Dining Room and play area?
Very Important
50.0%
Important
20.0%
Moderately Important
15.0%
Little Importance
5.0%
No Importance
5.0%
 
If you know of any businesses, organizations, groups, families or individual who would be interested in using The Chalfonte, for workshops, weddings, receptions or reunions, please feel free to provide names and phone numbers and we will be happy to contact them!
5.0%
 
What are the three most important improvements the hotel should make to make you stay more pleasant?
0.0%
 
Will you return as a guest to The Chalfonte?
Definitely
40.0%
Probably
35.0%
Uncertain
10.0%
Unlikely
0.0%
 
Please feel free to use the space below for additional comments that you would like to share with us!
5.0%
 
May we quote you in our newsletter or on our website?  
40.0% Yes
45.0% No
 
 
 
Thank You For Completing This Survey