What We Do

eXpert Survey Systems, Inc. is a provider of professional and data processing services for Organizational Surveys. We are integrators of consulting, training, and technology solutions for your survey projects. We offer state-of-the-art services for employee attitude and satisfaction surveys, customer surveys, quality surveys, focus groups, executive interviews, and organization-wide surveys.

Our mission is to help your organization improve and gain a competitive advantage in your market. Our experience and the published research show that better employee and customer relations translate into better bottom line results in the near and long term.

Whether articulated or intuitive, every business has a strategy. We link your organizational survey to your business strategy, and enable you to focus on measurable results. We can help you to achieve a complete understanding of how those results are going to affect your business strategy. We can institute an ongoing evaluation of your survey process so it will continue to support and strengthen your business strategy.

eXpert Survey Systems, Inc. has the people, experience and technology to help your business strategy succeed. By exploiting the latest advances in survey technology, we guarantee fast, reliable and efficient surveys. By integrating survey processing, training and consulting, we guarantee you will focus on issues critical to your success and develop action plans that are effective, realizable and add measurable value to your enterprise.

Our Competencies and Focus

eXpertise in data modeling and advanced statistics: eXpert Survey Systems, Inc. has superior competencies in data analysis that are hard to duplicate in any consulting organization. All senior consultants have advanced graduate course work in scientific research, experimental design, and univariate and multivariate statistical analysis. We have extensive experience in scientific and statistical programming. Our consultants have for many years applied their research and analysis skills in enterprise settings. Most important, we are able to wed common sense to our scientific rigor.

Our competencies also include: Scale development, reliability, and validity Test development and validity research Factor analysis Multiple regression Lisrel Partial least squares Path analysis Hypothesis testing in the General Linear Model Power analysis Sampling and sample design (classical and bayesian) Structured Equation Modeling Other univariate and multivariate techniques

eXperts in the display of quantitative information: We believe it is our job to reduce the information-processing burden on the part of those who use survey data. Our goal is to make the meaning of the data apparent by looking at it, so that the user can identify issues quickly and start on the road to taking actions.

eXperts in database design: We have adopted a Relational Database Management System (RDBMS) model for our data storage and analysis infrastructure. A relational model differs from the usual flat file, or rectangular data model, that is employed by statistical programs like SPSS. Using a relational model gives us several advantages:

It is easier to manage an archive of historical data where variable/field definitions change from one survey period to the next, and to integrate history data into current reports. There is no practical limitation to the number of variables/fields (a.k.a., survey questions) that we can handle at one time. There is no practical limitation to the number of response cases (a.k.a., employees) we can handle at one time.

We can integrate other sources of data into our reports and into our analyses that are related, but not identical, to your Organizational Survey data. For example, turnover, financial data, and customer satisfaction data, collected on a location or regional level, are easily incorporated into an analysis of the client's Organizational Survey results.